Can I return my armchair if I change my mind?
Yes. If your order meets our return conditions and is within the return window, you can request a return by contacting our support team.
How do I start a return?
To begin a return, please contact our customer support with your order number and reason for return. We will guide you through the next steps.
What is your return window?
Returns are accepted within the eligible return period after delivery. Please refer to our return policy page for the exact time frame.
Can I exchange my armchair for another color or style?
Yes, exchanges may be available depending on product condition and stock availability. Please contact us first to confirm exchange options.
Do I need the original packaging for a return?
We recommend keeping the original packaging, as it may help make the return process easier and safer.
Will I need to pay return shipping?
Return shipping terms may vary depending on the reason for the return and the item condition. Our support team will confirm the details for your case.
Can I cancel my order before it ships?
If your order has not shipped yet, please contact us as soon as possible. We will do our best to help you cancel or update the order.
How long does it take to receive a refund?
Once the returned item has been received and inspected, refunds are typically processed back to the original payment method within several business days.
What if my item arrives damaged?
If your armchair arrives damaged, please take photos of the product and packaging and contact us as soon as possible for assistance.
Are there any items that cannot be returned?
Some items may not be eligible for return if they are damaged, heavily used, customized, or do not meet the return requirements.
What if I received the wrong item?
If you received the wrong item, please contact our support team right away and we will help arrange a replacement or solution.
Can I return only part of my order?
Yes, partial returns may be possible depending on the order contents and item eligibility. Please contact support for assistance.
How will I know if my return or exchange is approved?
Our team will review your request and notify you by email with the return or exchange status and next instructions.
