Shipping & Delivery Policy

Where We Ship

Monster&C currently ships to eligible residential addresses within the CA.

Delivery availability may vary depending on the product type, destination, carrier coverage, and local access conditions.

Certain remote or non-contiguous locations may require additional shipping fees or may not be eligible for delivery. Any applicable shipping or delivery charges will be displayed at checkout or confirmed before your order is shipped.

Order Processing and Estimated Delivery

Estimated shipping and delivery timelines may be displayed on the product page, during checkout, or in your order confirmation.

Please note that estimated delivery dates are provided as estimates and are not guaranteed. Delivery timelines may be affected by carrier delays, weather conditions, supply chain disruptions, address issues, customer scheduling, and other circumstances outside Monster&C’s reasonable control.

If we are unable to ship your order within the originally stated time frame, we will contact you with the available options, which may include accepting a revised shipping date or canceling the unshipped order for a refund.

Tracking and Delivery Updates

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the carrier information and available tracking details.

Tracking information may take additional time to update after the carrier receives the shipment. Delivery appointments or additional instructions may also be provided directly by the carrier, depending on the size of the product and the delivery service selected.

Standard Curbside Delivery

Unless otherwise stated on the product page, at checkout, in your order confirmation, or in written communication from Monster&C, our standard delivery service is curbside delivery.

Curbside delivery means that your order will be delivered to the curb, driveway, loading area, building entrance, or another first accessible outdoor or ground-level location at the delivery address, as determined by the carrier based on local site conditions.

Standard curbside delivery does not include:

Delivery inside a home, apartment, office, or building.

Room-of-choice placement.

Carrying products up or down stairs.

Elevator coordination.

Unpacking or assembly.

Removal of packaging materials.

Removal or disposal of old furniture.

Customers are responsible for moving the product from the curbside delivery location into their home and completing any required assembly unless an upgraded delivery service has been purchased.

Upgraded Delivery Services

For certain products and locations, Monster&C may offer upgraded delivery services such as threshold delivery, front-door delivery, room-of-choice delivery, white-glove delivery, assembly, or packaging removal.

Upgraded services must be expressly stated on the product page, at checkout, in the invoice or order confirmation, or approved by Monster&C in writing.

Additional fees may apply. Availability is subject to carrier coverage, geographic location, appointment availability, building access, elevator or stair restrictions, and safety conditions.

Delivery Appointments and Access

Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, apartment or unit number, gate code, building access information, and any other delivery instructions required by the carrier.

Please ensure that an authorized adult is available if the carrier requires a scheduled delivery appointment or signature.

Additional storage, redelivery, return freight, or handling fees may apply if delivery cannot be completed because of:

An incorrect or incomplete address.

Customer unavailability.

A missed delivery appointment.

Restricted building access.

Unavailable or insufficient elevator or stair access.

Unsafe delivery conditions.

Refusal of delivery without prior written approval.

The product being unable to fit through the required access points.

Measure Your Space Before Ordering

Before placing an order, customers are responsible for measuring all doorways, hallways, stairways, elevators, entryways, and room access points through which the product must pass.

Please compare these measurements with the product dimensions listed on the product page.

If delivery cannot be completed because the product does not fit through the customer’s space, the order may be treated as a standard return. Original shipping, delivery, freight, and service fees may not be refundable. Return freight charges and the standard 25% return handling fee may also be deducted from the refund.

Address Changes

Please review your delivery address carefully before submitting your order.

If you need to change your delivery address or contact information, contact Monster&C as soon as possible. For the best chance of approval, modification requests should be submitted within two hours of placing the order.

Address changes are not guaranteed once an order has entered processing, packaging, freight scheduling, or shipment preparation. Once an order has shipped or freight has been booked, we may be unable to change the delivery address.

Monster&C is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Delivery Delays

Monster&C will make reasonable efforts to provide accurate shipping and delivery estimates. However, delays may occur because of carrier operations, severe weather, supply chain interruptions, port delays, address problems, scheduling issues, or other circumstances outside our control.

Estimated delivery dates are not guaranteed unless Monster&C expressly confirms a guaranteed delivery date in writing.

Damage, Missing Parts, or Incorrect Items

Please inspect your product and its packaging promptly after delivery.

If your order arrives damaged, incomplete, or different from what you ordered, contact Monster&C within 21 calendar days of delivery. We strongly recommend reporting visible damage, packaging damage, or suspected concealed damage as soon as possible.

Please provide:

Your order number or proof of purchase.

A clear description of the issue.

Photos showing the complete product.

Close-up photos of the damaged or affected area.

Photos of the shipping packaging.

Photos of any incorrect or missing components.

Do not discard the product, packaging, damaged components, or shipping materials until the claim has been reviewed and resolved. Depending on the circumstances, Monster&C may provide replacement parts, repair support, an exchange, a refund, or another reasonable solution.

Refused or Failed Deliveries

Please do not refuse a delivery unless you have received prior written authorization from Monster&C.

Refusing a delivery does not automatically cancel the order and may result in return freight, storage, redelivery, restocking, or handling fees.

If a delivery cannot be completed because of customer-related access issues, missed appointments, incorrect information, refusal of delivery, or the product not fitting through the property, additional charges may apply.

Contact Us

For questions about shipping, tracking, delivery appointments, address changes, or delivery-related issues, please contact Monster&C Customer Support.

Email: shop@monsterandc.com

Phone: +14088564808

Service Hours: Mon–Fri, 9:00 AM–6:00 PM PST