Will Monster&C try to provide accurate shipping and delivery timelines?
Yes. Monster&C will make reasonable efforts to provide accurate estimated shipping and delivery timelines.
Are estimated delivery dates guaranteed?
No. Estimated delivery dates are estimates, not guarantees, unless expressly stated otherwise in writing.
What can affect furniture production and delivery?
Furniture production and delivery may be affected by carrier delays, supply chain issues, weather, customs, port delays, address issues, customer scheduling delays, or other events outside Monster&C's control.
What happens if Monster&C cannot ship within the stated time frame?
Monster&C will notify the customer as required by applicable law and provide available options, which may include agreeing to a revised shipment date or canceling the unshipped order for a refund.
What is the standard delivery service?
Unless otherwise stated at checkout, on the product page, in the order confirmation, or approved in writing by Monster&C, standard delivery is curbside delivery only.
Where does curbside delivery place the product?
Curbside delivery means delivery to the curb, driveway, loading area, building entrance, or other first accessible outdoor or ground-level location at the delivery address, as determined by the carrier based on site conditions.
Does standard curbside delivery include in-home delivery or assembly?
No. Standard curbside delivery does not include delivery inside the home, apartment, office, or building; room-of-choice placement; stair carry; elevator coordination; unpacking; assembly; packaging removal; old furniture removal; or disposal unless such services are expressly purchased or approved in writing by Monster&C.
Can Monster&C offer upgraded delivery services?
Monster&C may, at its discretion, offer, arrange, or make available upgraded delivery services, such as threshold delivery, front-door delivery, room-of-choice delivery, white-glove delivery, assembly, packaging removal, or other delivery-related services.
Where must upgraded delivery services be stated?
Any upgraded delivery service must be expressly stated at checkout, on the product page, in the invoice or order confirmation, or approved in writing by Monster&C.
Can upgraded delivery services involve extra fees or limitations?
Yes. Upgraded delivery services may be subject to additional fees, carrier availability, geographic limits, appointment availability, building access requirements, elevator or stair restrictions, safety conditions, and other site conditions.
What delivery information and space access is the customer responsible for?
The customer is responsible for providing accurate delivery information and ensuring that the delivery location is accessible. The customer is also responsible for measuring doorways, hallways, stairways, elevators, entry points, and room access before ordering.
What happens if the product does not fit through the customer's space?
If delivery cannot be completed because the product does not fit through the customer's space, the order will be treated as a standard return. Original shipping, delivery, freight, or service fees will not be refunded, and return freight plus the standard 25% return handling fee may be deducted from the refund. Storage, redelivery, return freight, or cancellation fees may also apply for customer-related delivery issues.