Does Monster&C provide a limited product warranty?
Yes. Monster&C warrants covered products against manufacturing defects in materials and workmanship under normal residential use, subject to the applicable warranty periods, exclusions, care requirements, and remedy limitations outlined in the policy.
What does the warranty policy apply to?
The warranty applies to Monster&C products purchased directly from Monster&C or an authorized seller by the original purchaser for normal residential household use in the United States, unless otherwise stated in writing.
How long are structural frames and load-bearing components covered？
Structural frames and load-bearing components are covered for 10 years. This coverage applies to manufacturing defects in the internal wood or metal frame, load-bearing joints, structural brackets, and modular connectors that cause the product to become structurally unsound under normal residential use.
How long are springs, suspension, and mechanical components covered?
Springs, suspension systems, sleeper mechanisms, recliner mechanisms, hinges, and similar functional hardware, where applicable, are covered for 3 years against manufacturing defects.
How long are cushion cores and foam covered?
Cushion cores and foam are covered for 3 years against manufacturing defects, including abnormal loss of support or resiliency. Normal softening, compression, changes in feel from regular use, and changes in personal preference are not considered defects.
How long are fabric, removable covers, seams, zippers, and stitching covered?
Fabric, removable covers, seams, zippers, stitching, and fabric attachment points are covered for 1 year against manufacturing defects, including seam separation, zipper failure, or defects in fabrics caused by faulty materials or worksmanship.